FAQs

Have Any Questions?

HOW DO I GET STARTED?

We simply send out a master services agreement and the addendum covering your package details via Docusign. Once you sign the contracts we will setup an on boarding call with our project manager to get the process started. We will also send out an on boarding form to get all the information we need to get started!

CAN YOU SUPPORT MY SITE AFTER IT LAUNCHES?

Absolutely! We are a full service agency and can provide both simple maintenance support as well as on going site improvement support. We can work with your to determine what type of support makes the most sense for your
specific situation and business needs.

ARE THERE OTHER FEES?

Yes, you will have to pay to register a domain and pay a monthly Shopify package cost. There may also be additional fees for certain Shopify apps and other third party technologies if they are required for your project.

HOW DOES THE BILLING WORK?

Each package will have 3 payments split up as a down payment, a payment due in the middle of the project, and the payment due for completion.

DO I OWN EVERYTHING?

You own the entire website code, design files, and all the work we do for your Shopify website. We can give you all of the files we have worked on if requested because you own the work we have done for you.

HOW MUCH IS MAINTENANCE?

Maintenance and improvements costs are completely up to you. We offer a flexible hourly support model that requires no minimum. However, we recommend spending at least a few hours each month to update your theme and make improvements to your website.